Frequently Asked Questions
Quick answers about ordering, customization and shipping. Anything else — just ask.
What is your minimum order quantity (MOQ)?
Standard models start from 50 pcs. For OEM/ODM orders the MOQ depends on the level of customization — contact us with your target spec and we will confirm within 24 hours.
Do you provide samples? Can the sample cost be refunded?
Yes. Sample kits are available for evaluation. The sample cost is fully deducted from your first bulk order, so testing quality is risk-free.
What is your production lead time?
Standard models ship in 7–15 days after payment. OEM orders follow a clear production schedule agreed before we start.
Can you print our logo or make custom packaging?
Yes — logo printing, custom colors, retail-ready packaging and full private mold development are all available. Send us your brand guidelines and we handle the rest.
What certifications do your products have?
Our core lines carry CE, FCC, RoHS and UKCA documentation for the EU, US and UK markets. Other certifications (PSE, etc.) can be arranged on request for volume orders.
What are your payment terms?
T/T: 50% deposit, 50% balance before shipment. L/C at sight is accepted for established partners. We are also flexible for long-term cooperation.
Do you ship worldwide? Which terms?
We ship worldwide. Standard terms are FOB Shenzhen and EXW Dongguan; DDP arrangements are available for the US and EU via our freight partners.
What warranty do you offer?
12 months warranty on all products. Verified defects within the warranty period are replaced free of charge in your next shipment.
Still Have Questions?
Our team replies within 24 hours on business days.